Privacy Policy

We're not selling your data to random companies or spamming you with junk. Here's what we actually do with your info:

• Running Your Membership: Processing payments, scheduling classes, tracking attendance - basic gym operations stuff.
• Personalizing Your Training: Our coaches use your fitness goals and health info to create programs that actually work for YOU.
• Staying in Touch: Sending you class schedules, gym updates, special events - things you'd probably wanna know about. You can opt out anytime.
• Making Things Better: Analyzing what's popular, what's not, so we can improve our services and add stuff you'll actually use.
• Legal Stuff: Sometimes we gotta keep records for liability reasons. It's boring but necessary.

Security isn't just about physical locks on our doors - we take digital security seriously too.

• Encryption: Your data's encrypted both in transit and at rest. Think of it like a secure vault.
• Limited Access: Only staff who need your info to do their jobs can see it. Front desk doesn't need your medical history, trainers don't need your credit card.
• Secure Servers: We work with reputable hosting providers in Canada who meet strict security standards.
• Regular Updates: We keep our systems updated and monitor for any suspicious activity.
• Staff Training: Everyone on our team knows the importance of keeping your info confidential.

Real talk though - no system's 100% bulletproof. We do everything we can, but if something does happen, we'll let you know right away.

We're not in the business of selling your personal info. Period. But there are a few situations where we might need to share it:

• Payment Processors: Companies like Stripe or PayPal that handle transactions securely.
• Email Services: We use email platforms to send you updates - they need your email address, obviously.
• Insurance Companies: Only if there's an incident or claim that requires it.
• Legal Requirements: If the law says we gotta hand something over, we have to comply.
• Emergency Services: If there's a medical emergency, we'll share necessary info with paramedics or hospital staff.

That's it. We're not sharing your workout selfies or anything else without your permission.

It's YOUR data, and you've got options:

• Access Your Info: Wanna see what we've got on file? Just ask. We'll show you.
• Update or Correct: Changed your phone number? New address? Let us know and we'll fix it.
• Delete Your Data: If you're leaving us (sad face), you can request we delete your info. Some stuff we gotta keep for legal reasons, but we'll get rid of what we can.
• Opt Out of Marketing: Don't wanna get our newsletters anymore? No hard feelings - just click unsubscribe or let us know.
• Limit Data Use: You can ask us to stop using your data for certain things. We'll work with you on it.

To exercise any of these rights, shoot us an email at info@crimsonvalorhaven.info or give us a call. We'll get back to you within a few days.

Our website uses cookies - not the chocolate chip kind, unfortunately. These are small files that help the site remember stuff like your login status or preferences.

• Essential Cookies: Keep the site functioning properly. Can't really turn these off without breaking things.
• Analytics Cookies: Help us understand how people use the site so we can make it better. These are anonymous.
• Preference Cookies: Remember your settings so you don't have to keep re-entering stuff.

Most browsers let you control cookies through settings. Just know that blocking some might make the site work weird.

We offer Youth Fitness Programs, and we take extra care with kids' information. If you're under 18, we need a parent or guardian to sign off on everything. Parents, you've got full control over your kid's data and can request to see or delete it anytime.

We collect only what's necessary for the youth programs - basic contact info, emergency contacts, and any health considerations our coaches need to know. That's it. We're not tracking kids online or doing anything shady.

We don't hoard your info forever. Here's the breakdown:

• Active Members: We keep your data as long as you're with us, plus a reasonable time after in case you wanna come back.
• Financial Records: Gotta keep these for 7 years for tax purposes. Canadian law says so.
• Health & Liability Info: We keep this for several years in case any legal issues come up.
• Marketing Preferences: Until you ask us to delete them or update your choices.

Once we don't need something anymore, it gets securely deleted or anonymized.

Things change, technology evolves, laws get updated. If we need to modify this privacy policy, we'll post the new version here and update the date at the top. For major changes, we'll send you an email or put up a notice at the gym.

We recommend checking back once in a while, especially if you're the type who actually reads this stuff (respect).

Got questions about this policy? Something you don't understand? Worried about how we're handling your data? Just reach out - we're happy to talk about it.

You can also file a complaint with the Office of the Privacy Commissioner of Canada if you think we've messed something up. But honestly, we'd rather you come to us first so we can sort it out.